Cancellation Policy 

Cancellations of sessions need to be made at least 24 hours in advance will not be charged. If cancellations are made less than 24 hours before the scheduled daycare a 50% cancellation fee will be charged.

Switching a day is possible on occasions however your regular day must remain the same on most weeks.

Payment 

Payments must be made in advance as a direct bank transfer or cash payment can be made on the day.

Health and Safety 

The Client certifies that their dog(s) are up-to-date on vaccinations, including but not limited to rabies, distemper, parvovirus, and bordetella.

All dogs must be on a flea and tick prevention program. 

If the dog(s) shows signs of illness or injury, Hello Doggo will contact the Client immediately. If the Client cannot be reached, the Provider may seek veterinary care at the Client’s expense. 

Liability Waiver 

The Client agrees to release Hello Doggo from liability for any injuries, accidents, or losses that may occur while the dog(s) is in daycare, except in cases of gross negligence. 

The Client understands and accepts the risks associated with socialising dogs and releases Hello Doggo from any injury or illness resulting from interactions. 

Emergency Procedures 

In case of an emergency Hello Doggo will attempt to contact the Client immediately. If the Client cannot be reached, Hello Doggo will take the dog to the nearest available veterinarian. All veterinary expenses incurred will be the responsibility of the Client. 

Aggressive Behaviour

The Provider reserves the right to refuse or terminate service if the dog displays aggressive behaviour or is deemed unsafe for daycare. If the dog engages in destructive or dangerous behaviours, Hello Doggo reserves the right to remove the dog from daycare.

Photos and Marketing 

The Client must consent to the use of their dog’s photos for the Hello Doggo social media and website gallery.

@ hello_doggo_pets 

hello-doggo.co.uk/pet-gallery 

Termination of Agreement 

Either party may terminate this Agreement with-in 30 days written notice. 

Hello Doggo reserves the right to terminate services without notice if the dog(s) is deemed unsafe or if the Client violates the terms of this Agreement.